The customer has the right to revoke, without giving reasons, any contract with WERZALIT within fourteen days. The revocation period is fourteen days from the day when the customer, or a third party named by him/her who is not the carrier, physically takes possession of the last item of an order.

To exercise the right of revocation, it suffices to inform WERZALIT (WERZALIT Austria GmbH, Beda Weber-Gasse 38, 9900 Lienz, E:, T: +49 (0) 7062 50-0) of the respective decision to revoke the contract. A sample form available in the online shop can be used for this purpose.

You can also electronically fill out and submit the sample withdrawal form on our website If you make use of this option, we will immediately send you a confirmation that we have received such a revocation.

To meet the revocation deadline, it is sufficient that notice of the exercise of the right of revocation is sent before the deadline lapses.

Revocation Consequences

In the event of an effective revocation WERZALIT will immediately pay back, and at the latest within fourteen days from the day when notice of your revocation of this contract was received, all relevant payments received, including standard delivery costs, however not the cost for special or express deliveries. WERZALIT uses the same means of payment to pay back the customer that the customer used for the original transaction, unless something else was expressly agreed. WERZALIT will not charge for the reversed transaction. Repayment will however only be made after the contracted (return) item is received by WERZALIT or the customer has provided evidence that the return has been sent back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. The costs for returning the goods are to be borne 100% by the buyer. You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. Customised products are excluded from return.

Withdrawal form (paper version)

If you want to revocate the contract, please fill in this form and send it back to WERZALIT Austria GmbH, Beda Weber-Gasse 38, 9900 Lienz or

Withdrawal form